Terms and conditions

The following must be included:

  • Company’s legal entity name: Customers must enter a contract with the company selling and providing the goods or the services.
  • Description of the products or services sold.
  • Explanation on how the payments occur (for example, instantly or subscriptions).
  • Delivery information: Customers need to understand who’s responsible for delivering the product, how long it takes to receive the product, and to which countries/regions the product can be delivered.
  • The refund and cancellation policy: In addition to an explanation of refund/cancellation policies, the responsibilities of the platform's sub-merchant must be clearly outlined. It must include explanations about how customers can receive money back from the sub-merchant of the platform, how customers can initiate a return of the product or the service, and the process of returning the product or service.
    • Dispute resolution: The sub-merchant must take the ultimate responsibility of resolving issues for shoppers. The contact information of the sub-merchant (legal entity name, email address, phone number) must be visible and clearly outlined.
  • Mentions of relevant governing law.
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