If the FacilityNet Outlook Add-in has disappeared, the FacilityNet logo in your Outlook menu will be missing, as seen below:
You can try one of the following 3 solutions:
- Solution 1: Restart Outlook.
- Solution 2: Check if the FacilityNet Add-in is inactive.
- Solution 3: Check if the FacilityNet Add-in is disabled.
- Solution 4: Send log files to FacilityNet support.
Solution 2:
To check if the FacilityNet Add-in is inactive in Outlook:
- Click on the File menu - Options - Add-Ins.
- Click on Go next to COM Add-Ins
- Check the box next to CateringPortalen.OutlookPlugin and click OK.
- If the add-in is not found in the list under COM Add-Ins, check if it is under Disabled Items.
Solution 3:
To check if the FacilityNet Add-in is disabled in Outlook, click on the File menu:
Then click on the "Manage COM Add-ins" button:
A window will appear where you can see your Outlook add-ins and whether they have been disabled (and if so, why):
Choose that the add-in should always be active:
Solution 4:
Send Add-In log files to FacilityNet support. See the guide on how to send log files:
https://cateringportal.zendesk.com/hc/da/articles/360022075632